What happens if something does go wrong when I’m using AA and I need to call Oracle Support?

If you think that the problem is related to Application Auditor or its extensions, please contact us.  We will help you isolate and define the problem.  When you contact Oracle, they may require you to recreate the problem and you may need to disable or remove the Application Auditor database triggers to help isolate the issue. This is the normal problem solving process with any ISV software component or CEMLI (customization, extension, modification, localization, integration). However, your audit configurations will not be lost and you will be able to easily re-create your audit triggers with the click of a mouse.